Question 1

What qualifications do your courses offer?

Accepted Answer

We provide VTCT qualifications alongside CPD courses and masterclasses, designed to enhance your professional skills and credibility within the beauty and aesthetics industry.

Question 2

Do I need a specific background to enroll?

Accepted Answer

No. Our courses are tailored for both new and experienced practitioners. We offer beginner-friendly programs as well as advanced courses with prerequisite requirements, meeting you at your current level. If you're new to the industry and looking for a complete career change, we offer fantastic support in navigating and qualifying for this transition to ensure your success.

Question 3

Are your courses regulated?

Accepted Answer

Yes. Our VTCT qualifications are fully regulated, and our CPD courses are accredited and meet the highest industry standards. Full details can be found within each course description. This ensures you can secure professional insurance and confidently practice.

Question 4

What is the class size for your courses?

Accepted Answer

We maintain small class sizes (up to 4 learners) to ensure a personalised learning experience with plenty of one-to-one support from our expert educators.

Question 5

Will I get hands-on experience?

Accepted Answer

Yes. Most of our courses include a strong practical element, giving you the opportunity to practice new skills in a supportive and safe environment.

Question 6

What kind of support is available after I complete a course?

Accepted Answer

Our commitment to you doesn't end when the course does. You'll have the opportunity to join Frame Community, where you'll receive ongoing support, educational content, live demonstrations, and mentorship.

Question 7

What's included in the course fee?

Accepted Answer

The fee includes trainer-led instruction, all course materials, VTCT/regulation fees (if applicable), model treatments (for hands-on modules), and post-course support. Additional costs (e.g., travel, accommodation, personal equipment) are covered by you.

Question 8

Where can I find course-specific FAQs?

Accepted Answer

Under each qualification in the course menu, there are FAQs specific to that qualification. For any further queries, please contact us at the links below.

Question 9

Is there any self-study or online component?

Accepted Answer

Yes - theory modules are delivered via online pre-work and follow-up quizzes/invigilated remote theory examinations, so you arrive prepared and maximise your time in the practical sessions.

Question 10

Are there any hidden fees?

Accepted Answer

No - there are no hidden fees. All standard course fees and assessment costs are included in the price. Course kits are available for a discounted price when purchasing a relevant qualification. All travel expenses remain the learner's responsibility.

Question 11

Where are your courses held?

Accepted Answer

Our courses are a blend of online theory, live virtual tutoring and in-person practical training and assessments. The practical elements of our relevant courses are held at our dedicated training facility in Reading, with excellent transportation links. Exact location details are provided in your course booking confirmation.

Question 12

How do I book a course?

Accepted Answer

You can book a course directly through our website or contact our team, who will guide you through the enrollment process.

Question 13

What is the Frame Community?

Accepted Answer

The Frame Community (formerly FJ Community) is an online platform for aesthetics and beauty professionals to connect, learn and grow together. It's a supportive space for ongoing education and peer-to-peer mentoring.

Question 14

Who can join the community?

Accepted Answer

The Frame Community is open to all professionals working in or interested in learning more about the beauty and aesthetics industry - not just those who have trained with us. Whether you are new to the field or highly experienced, you are welcome to join and benefit from the resources and support available.

Question 15

What are the benefits of joining?

Accepted Answer

Members gain access to exclusive educational content, live demonstrations, business mentoring and a network of like-minded practitioners. We also partner with trusted independent service providers to offer exclusive discounts to members.

Question 16

How do I join the community?

Accepted Answer

Information on how to join the Frame Community can be found on our website. It's an exclusive space designed to provide continuous value and support beyond training courses.

Question 17

Is the community suitable for beginners?

Accepted Answer

Yes. The community is an excellent resource for professionals at all stages, from new practitioners seeking guidance to experienced practitioners expanding their knowledge.

Question 18

Who manages the community?

Accepted Answer

The community is co-managed by Amy King and Francesca Hadwick, ensuring all content and support are backed by extensive, real-world industry expertise.

Question 19

What kind of content is available?

Accepted Answer

Members have access to business mentoring, live demonstrations, educational resources, and industry insights - all designed to help raise professional standards and grow your practice.

Question 20

What are your opening hours?

Accepted Answer

You can reach our team during business hours via phone or email for any inquiries. Please check our website for specific contact details.

Question 21

How can I contact you?

Accepted Answer

You can contact us via the form on our website, or by phone and email (details on the contact page).

Question 22

Can I pay for courses on a credit or payment plan?

Accepted Answer

Yes. We understand professional development is an investment, so we offer flexible payment options. Please contact us directly to discuss what works best for you.

Question 23

What payment methods do you accept?

Accepted Answer

We securely process all payments via Stripe, accepting major debit and credit cards including Visa, Mastercard, and American Express.

Question 24

Where can I find my receipts and invoices?

Accepted Answer

You can access your complete billing history, download invoices, and view receipts directly from your dashboard. Simply navigate to the "Billing & Subscription" section to view all your past transactions.

Question 25

What is your refund policy?

Accepted Answer

Our refund policy varies depending on the type of purchase (course vs subscription). For detailed information, please refer to our Refund Policy page in the legal section of our website.

Question 26

How do I cancel my community subscription?

Accepted Answer

You can manage or cancel your subscription at any time through your dashboard under the "Billing & Subscription" tab. If you cancel, you will retain access until the end of your current billing period.

Question 27

Do you offer training for clinics and large teams?

Accepted Answer

Yes. We provide bespoke training solutions for clinics and businesses looking to upskill their entire team - this is something both Amy and Francesca have extensive experience in. Please reach out to us to discuss your needs.

Question 28

Is your institute open to international students?

Accepted Answer

Yes - we welcome practitioners from around the world. We advise checking travel and visa requirements if you're joining us for practical training in the UK.

Question 29

How up-to-date is your course content?

Accepted Answer

We review and refresh all modules annually (or sooner if industry standards change) to ensure you train with the latest protocols, technology, and regulatory standards.

Question 30

What safety and hygiene standards do you follow at your training location?

Accepted Answer

All practical training is conducted in line with current UK Health & Safety regulations and industry best practice. We ensure equipment is calibrated, PPE is provided, and infection-control procedures are strictly followed.

Question 31

Do you provide accommodation or travel advice for trainees coming from outside the region?

Accepted Answer

While we don't provide accommodation directly, we offer recommendations for nearby hotels and B&Bs and can assist in arranging group rates for out-of-town learners.

Question 32

I forgot my password, how can I reset it?

Accepted Answer

You can request a password reset link from the login page by clicking "Forgot Password?". We will send a secure link to your registered email address to set a new password.

Question 33

Which browsers are supported?

Accepted Answer

Our platform is optimised for modern web browsers. We recommend using the latest versions of Google Chrome, Safari, Firefox, or Microsoft Edge for the best learning experience.

Question 34

Can I access courses on my mobile or tablet?

Accepted Answer

Yes! Our platform is fully responsive and works beautifully on mobile phones and tablets, allowing you to learn on the go.

Question 35

I'm having trouble logging in, what should I do?

Accepted Answer

First, please ensure you are using the correct email address and password. If issues persist, try clearing your browser cache or requesting a password reset. If you still cannot access your account, please contact our support team for assistance.

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