Frame Institute - Aesthetics Training & Education

Introduction

This policy explains how we collect, use, and protect your personal information when you use our website www.frameinstitute.co.uk and any services we provide.

1. Who We Are

Frame Institute

Email: support@frameinstitute.co.uk

We act as the data controller for your personal information.

2. Information We Collect

We collect information in the following ways:

a. Information you give us

Your name
Email address
Phone number
Booking or course enquiry details
Payment details (processed by our payment provider — we do not store card numbers)
Any documents you upload, such as qualification evidence

b. Information collected automatically

IP address
Browser type
Pages viewed
Time spent on the site
Cookies (see section 7)

c. Information from training partners or awarding bodies

Course results
Registration details
Certification updates

3. How We Use Your Information

We use your information to:

Handle enquiries and bookings
Register you for courses and qualifications
Provide training, support and follow-up
Manage payments and accounts
Send course updates or service emails
Improve our website and services
Meet legal or regulatory requirements

We only use your information for purposes you'd expect based on your interaction with us.

4. Legal Reasons We Use Your Data

We use your information based on:

Your consent
The need to deliver training services
Our legitimate interests in running the business
Compliance with awarding body rules or UK law

5. Sharing Your Information

We share information only when needed to provide services. This includes:

Awarding bodies for qualification registration
Payment providers
Email and booking platforms
IT and website hosting providers
Professional advisers (accountants, legal support)

We never sell your data.

6. How Long We Keep Your Data

We keep your information only for as long as needed for training, certification, legal, or business reasons.

Typical retention periods:

Course and qualification records: up to 7 years
Enquiries: up to 12 months
Financial records: 6 years
Marketing email data: until you opt out

7. Cookies

Our website uses cookies to:

Keep the site working
Track basic usage for analytics
Remember your preferences

You can switch off cookies in your browser settings. Doing this may affect site performance.

8. Your Rights

You have the right to:

Access your information
Correct inaccurate data
Ask us to delete data
Limit how your data is used
Object to certain uses
Move your data to another provider
Withdraw consent at any time

To exercise your rights, contact us at support@frameinstitute.co.uk

9. How We Protect Your Information

We use technical and organisational measures to protect your information, including encrypted systems, secure storage, and restricted access for staff.